Magento’s Forgot & Reset Password Page is Blank Fix

If you run into a problem where after an upgrade from an older version of Magento to the latest the Password Reset page is blank then keep reading.

The issue lies in an update to the customer.xml file that is not present in your custom/active theme. You can diff the base/default/layout/customer.xml file with your custom theme’s to see what’s missing, but most likely its the following that needs added to your customer.xml file. You can put it right after the customer_account_forgotpassword section.

<customer_account_resetpassword translate="label">
<label>Reset a Password</label>
<remove name="right"/>
<remove name="left"/>

<reference name="head">
<action method="setTitle" translate="title" module="customer">
<title>Reset a Password</title>
</action>
</reference>
<reference name="root">
<action method="setTemplate">
<template>page/1column.phtml</template>
</action>
<action method="setHeaderTitle" translate="title" module="customer">
<title>Reset a Password</title>
</action>
</reference>
<reference name="content">
<block type="customer/account_resetpassword" name="resetPassword" template="customer/form/resetforgottenpassword.phtml"/>
</reference>
</customer_account_resetpassword>

Be sure to clear your cache for this to take effect. If this doesn’t fix your issue, post a comment and we’ll do our best to help out. If it did fix it for you, feel free to share this on your favorite social network.